ABOUT WORKING HERE
CONDUSIVE ENVIRONMENT
Enjoy challenging work environment and a satisfying job without any hierarchy
EQUAL OPPORTUNITY
Giving everyone the same opportunities for employment
SHARED SUCCESS
Equity ownership and opportunity awaits you
CULTURE OF LEARNING
Come to Doyuf and make your career
OPEN POSITIONS
Customer Service Representative
Customer Service RepresentativeAPPLY Now
DOYUF.COM is a rapidly growing, profitable eCommerce marketplace organization and we are on the look out for a suitable candidate for the position of Customer Service Representative.
In this Ecommerce and After-sales role, you will be a primary contact by phone or email for customer inquiries about our products and brand.
Main Responsibilities:
- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
- Assist clients on order-on-line
- Deal with orders in the back office and liaise with logistics
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry Manage ongoing customer relationships
- Assist customers with after-sales service issues
- Be a primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to client
- Maintain and update regular client correspondence
Job requirements:
- Preferabbly Minimum of 2 years experience in customer service in the same industry or similar domains. Strong Ecommerce background
- Must be a sales-oriented person.
- Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
- Outstanding written and verbal communication skills, great phone etiquette and elevated speech Proactive personality and self-motivator
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
- Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
- Team player able to develop great relations with co-workers
- Second language a plus- Arabic
- The position is a work from home to start with. Must be flexible and able to work WEEKENDS if required.
SALES - PRODUCT ONBOARDING MANAGERAPPLY Now
DOYUF.COM is a rapidly growing, profitable eCommerce marketplace organization and we are on the look out for a "SALES - PRODUCT ONBOARDING MANAGER?"
- Deep understanding of and passion for e-commerce B2B - B2C product onboarding required.
- Develop a thorough knowledge of relevant processes to be able to influence sellers to come on to our Marketplace.
- Experience in a highly analytical, results-oriented environment with external customer interaction and identifying / onboarding strategic brands, sellers.
- Proven analytical skills and demonstrated ability to manage the business "by the numbers".
- Demonstrated ability with direct management of teams, motivation and continued development of team members.
Qualifications:
- Understanding of the retail and wholesale landscape in UAE and GCC with exposure to prior interactions with brands, sellers and distributors.
- 5+ years of sales experience.
- Work experience in consumer product sales/marketing in e-commerce sector.
- Great work ethic and should be able to work in a startup environment
- Prior experience influencing / onboarding sellers on marketplace platforms.
- Should have good Verbal and written communication skills , ability to persuade , convince and simplify complex problems
- Strong Analytical skills, self driven result oriented, skilled in negotiations.