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ABOUT WORKING HERE

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CONDUSIVE ENVIRONMENT
Enjoy challenging work environment and a satisfying job without any hierarchy
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EQUAL OPPORTUNITY
Giving everyone the same opportunities for employment
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SHARED SUCCESS
Equity ownership and opportunity awaits you
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CULTURE OF LEARNING
Come to Doyuf and make your career
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OPEN POSITIONS

Customer Service Representative

Customer Service RepresentativeAPPLY Now

DOYUF.COM is a rapidly growing, profitable eCommerce marketplace organization and we are on the look out for a suitable candidate for the position of Customer Service Representative.

In this Ecommerce and After-sales role, you will be a primary contact by phone or email for customer inquiries about our products and brand.

Main Responsibilities:

  • Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
  • Assist clients on order-on-line
  • Deal with orders in the back office and liaise with logistics
  • Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry Manage ongoing customer relationships
  • Assist customers with after-sales service issues
  • Be a primary contact for customer inquiries about our products and brand.
  • Able to communicate concisely our company policies to client
  • Maintain and update regular client correspondence

Job requirements:

  • Preferabbly Minimum of 2 years experience in customer service in the same industry or similar domains. Strong Ecommerce background
  • Must be a sales-oriented person.
  • Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
  • Outstanding written and verbal communication skills, great phone etiquette and elevated speech Proactive personality and self-motivator
  • Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
  • Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
  • Team player able to develop great relations with co-workers
  • Second language a plus- Arabic
  • The position is a work from home to start with. Must be flexible and able to work WEEKENDS if required.

SALES - PRODUCT ONBOARDING MANAGERAPPLY Now

DOYUF.COM is a rapidly growing, profitable eCommerce marketplace organization and we are on the look out for a "SALES - PRODUCT ONBOARDING MANAGER?"

  • Deep understanding of and passion for e-commerce B2B - B2C product onboarding required.
  • Develop a thorough knowledge of relevant processes to be able to influence sellers to come on to our Marketplace.
  • Experience in a highly analytical, results-oriented environment with external customer interaction and identifying / onboarding strategic brands, sellers.
  • Proven analytical skills and demonstrated ability to manage the business "by the numbers".
  • Demonstrated ability with direct management of teams, motivation and continued development of team members.

Qualifications:

  • Understanding of the retail and wholesale landscape in UAE and GCC with exposure to prior interactions with brands, sellers and distributors.
  • 5+ years of sales experience.
  • Work experience in consumer product sales/marketing in e-commerce sector.
  • Great work ethic and should be able to work in a startup environment
  • Prior experience influencing / onboarding sellers on marketplace platforms.
  • Should have good Verbal and written communication skills , ability to persuade , convince and simplify complex problems
  • Strong Analytical skills, self driven result oriented, skilled in negotiations.
  • Mail resume to careers@doyuf.com

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